FAQ

We’ve put together a list of Frequently Asked Questions to provide you with quick answers. If you don’t see your question listed, feel free to reach out to us anytime!

Frequently Asked Questions.

If you order multiple items, we will do our best to ship available items together. However, depending on availability, your order may be shipped from different locations. If we need to split your order into multiple packages, you won’t be charged any additional shipping or transportation fees. You will receive tracking information for each part of the shipment via the email address provided when you placed the order. A shipping notification email will be sent after each item is shipped.

Plant mold can be effectively prevented by controlling humidity, improving ventilation, watering properly, and keeping the environment clean. If it’s difficult to improve environmental conditions, you can use controllable factors like dehumidifiers, creating a better environment for plant growth.

Generally, 50%-70% is the appropriate humidity range for most crops, and ensure good ventilation to avoid mold growth. The best way to control humidity is to ensure that fresh air is constantly entering the environment, so a good ventilation system may be what you need.

Once your order is successfully processed, we’ll send you an email confirming the product you purchased. After your order is shipped, you’ll receive another email with shipping details, including your tracking number. You can use the tracking number to check the status of your shipment.

We typically process orders within 1 business day (excluding weekends and holidays) after receiving your order confirmation. All purchases will be shipped free of charge and should arrive within 5-14 business days.

We accept multiple payment methods such as Visa, Mastercard, Discover, Apple Pay, PayPal, etc. You can select your preferred method on the payment page and enter the necessary information to complete the transaction.

With proper maintenance and care, our dehumidifiers can last for over 10 years.

Our dehumidifier equipment comes with a 5-year limited warranty, some parts may have a different warranty period, so please refer to the user manual for the specific warranty details.

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